AI Software Development
AI automation consulting and workflow redesign
Redesign the process first, then automate the part that survives the redesign
- Duration
- 3 to 6 weeks
- Ladder stage
- Proof
- NATIVE stages
- Integrate
The situation
When this engagement is the right one
AI dropped on top of a broken process makes the process faster at being broken. We map the work as it is actually done, remove the steps that only exist because of an old constraint, and automate what is left.
You are probably seeing
- The automation candidate is a queue that exists because of a handover nobody has questioned.
- The process map in the wiki does not match what the team does.
- Automation saved time in one step and the cycle time did not move.
What we do
The work, in the order it happens
- 01Observe the work being done, not just the documentation of it.
- 02Map trigger, input, human action, proposed AI action, checkpoint, exception path.
- 03Remove steps before automating them.
- 04Name Approve, Override, and Escalate for the redesigned flow.
- 05Measure cycle time end to end, before and after.
What you get, and keep
- A validated current-state map from observation.
- A redesigned workflow with checkpoints and exception paths.
- An automation scope with the steps deliberately left manual, and why.
- An end-to-end cycle-time baseline.
Prerequisites
- Access to the people who do the work, for observation, with their manager's agreement that this is not a performance review.
Not included
- We do not build the automation inside this engagement. That is the First Workflow Build.
Where this sits in the method
Commercially this is a Proof engagement on the Proof, Product, Platform ladder.
FAQ
Questions we get asked
- We already have process maps.
- Good. We will test them against observation. In our experience the exception path is where they diverge, and the exception path is where the risk is.
Related engagements
Work that usually sits either side of this
AI Software Development
AI Integration for Legacy Systems
Connecting AI into ERP, core banking, mainframe, and system-of-record environments without inheriting their failure modes
AI Software Development
Prototype Sprint
Two to three weeks from workflow to a working prototype on your own process language and sample data
Next step
Ready to scope ai automation and workflow redesign?
Bring the pilots you already have running. The first call is a scoping conversation, not a pitch.